New technologies give us the opportunity to improve our telecommunications networks, but we need to make sure that in so doing we are making improvements that benefit telecom consumers, and not just the utility companies.

While many customers still use copper-wire... Read More »

Beginning in June, many Portland-area CenturyLink customers started seeing a new fee on their monthly statement. This fee relates to a change approved unanimously by Portland City Council last fall with regard to how CenturyLink gets taxed by the city.... Read More »

At CUB Connects, we often get asked which prepaid cell phone plan is the best. This is not as easy a question to answer as it might seem. There is no single phone plan that is right for everyone, and... Read More »

PGE has just alerted us of a new scam affecting its customers. If you or someone you know is a customer of PGE, please continue reading and let others know about this.

PGE has received dozens of complaints from customers saying... Read More »

CUB Connects had another successful year in 2012! For those who don’t already know, CUB Connects is a consumer outreach and education project of the CUB Policy Center. Founded in 2010, the mission of the project is to provide Oregon consumers with... Read More »

During the spring of 2012 the CUB Connects team presented a series of educational workshops at public libraries in Multnomah County. We offered three different presentations at six libraries:

• Choosing the Right Phone Plan
• Protecting Yourself from Scams
• Understanding Your Phone and Internet Bills

Every... Read More »