Keep an Eye on Your Phone, Internet and Cable Bills for Unwarranted Charges
Posted on May 13, 2011 by Ghassan Ammar
Tags, Telecommunications and CUB Connects
This week I received a bill from my cable and internet service provider, and noticed an extra charge that I didn’t think should have been there. I had recently upgraded my service, in order to save some money. The provider’s current promotion actually made it less expensive to sign up for both cable TV and broadband internet, than to just have internet (of course, only for the first six months; I need to remember to call after six months to either request another promotion or cancel my cable service). This was a good move to make, so long as I stay on top of when the promotional period expires; it helps me save over $20 a month.
However, when I opened my new bill, I noticed that I was charged $15.00 for an “Upgrade of Service” with the line “Required a separate trip” in parenthesis. Now, I had upgraded my service, but the sales rep who sold me the upgrade said nothing about an upgrade charge. That by itself I found disputable. However, even more mysterious was the “Required a separate trip” line. A separate trip for what? Not once has s technician ever come to my apartment, even when I first signed up for internet service when I first moved in!
I contacted my service provider to inquire about this charge. I was told that the $15.00 charge was added because a technician came out to install an extra outlet for my new cable service. I told the customer service representative that no one ever came to my apartment, and no extra outlet has ever been installed. The representative then quickly removed the charge for me.
Remember to always check your phone, internet, and cable bills for unwarranted charges. It’s easy to do a quick review of your bill every month, and while it may mean having to be on the phone for a little while, the money you save may be worth it. If you don’t notice a charge or you don’t inquire about it, you’re giving a service provider extra money for nothing in return.
Have you had a similar experience? If so, what did you do about it? Leave your comments below!
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03/23/17 | 0 Comments | Keep an Eye on Your Phone, Internet and Cable Bills for Unwarranted Charges