Accessing Utility Assistance in Oregon

Many families face challenges when it comes to paying their utility bills. Whether it’s the cost of electricity, water, or gas, keeping up with these bills can be difficult. Fortunately, local nonprofits and agencies in Oregon offer help to those in need. Understanding how to access this assistance can make a big difference.

Finding Utility Assistance

The steps to accessing utility assistance can vary based on the provider, but typically the steps are as follows: Identifying providers, gathering your documents, and applying for assistance.

Step One: Identifying Providers
Identify an available assistance provider using a database such as 211info.org. 211 gives information on eligibility, hours of operation, and, in some areas, which providers have funds available.

Oregon Housing and Community Services also provides a list of all utility assistance providers in the state. This list is broken down by county and does not include information on which organizations currently have funds available.

Step Two: Gather Your Documents
The required documents to apply for assistance may vary based on the organization. Most providers typically will require proof of income, current utility bills, and identification for members of the household. Proof of income may include proof of benefits from other programs (Social Security, TANF, etc.), pensions, child support, unemployment, or other income.

Many assistance programs require a social security number for all members of the household. If you do not have a social security number, you may still be able to access assistance from some providers.

Step Three: Applying for Assistance
Each provider will have specific days and times when they accept applications. You can find these application windows through the databases listed above. After verifying that the application window is open, it is time to apply. Note that just applying does not guarantee assistance and there may be a bit of a wait. Many application windows fill up quickly, so it is best to call as early in the timeframe as possible. It may be wise to apply to as many sources of assistance as possible.

Many assistance programs only allow households to receive funds once per service year. Government programs, such as LIHEAP (Low Income Home Energy Assistance Program), have these restrictions regardless of which organization helps you receive assistance. Be sure to keep track of where you have applied and who has assisted you.

Emergency Shutoff Assistance

If you have received a shutoff notice or had your utilities shut off, there are certain programs specifically designed to help. These assistance programs often require proof of shutoff or a shutoff notice, so be sure to have one in hand when applying. To find these programs, you can use the same tools as you would to find regular assistance programs. Search for emergency assistance or shutoff assistance to find these funds.

If you are also applying for regular assistance, make sure to mention if you have received a shutoff notice. Emergency assistance can often be faster to help keep your energy connected.

Utility Bill Discount Programs

Oregon households can now find some relief through monthly bill discounts from their energy utilities. The discount programs are available for customers at or below 60% state median income (SMI). When signing up, eligible customers will provide their monthly or annual income and household size. Eligibility requirements, by income and household size, can be found on the Oregon Housing and Community Services’ website.

Depending on the utility program, customers will be able to sign up via an online application, calling into the utility, or visiting their local Community Action Agency. Eligible customers with dual-fuel homes qualify for assistance with both their electricity and natural gas providers.

• Portland General Electric: Eligible customers can apply through PGE’s online application or by calling (503) 228-6322.
• Pacific Power: Eligible customers can sign up through the utility’s online application or by calling the customer service line at 1-888-221-7070.
• NW Natural: Eligible customers can sign up by going online or calling the utility’s customer service line at (800) 422-4012.
• Avista Gas: Eligible customers can call Avista’s customer service line to sign up at (800) 227-9187. Customers are also able to sign into their energy accounts and go to the My Energy Rate page for information and sign-up instructions.
• Cascade Gas: Eligible customers can call Cascade to sign up for the program using the customer service number (888) 522-1130 or fill out the online application on Cascade’s website.

Customers can also apply by scheduling an appointment with their local Community Action Agency.

Accessing Assistance Can Be Challenging

It is important to note that getting utility assistance can sometimes take a while. The demand for help is often high, and the availability of funds can vary. Many programs have specific funding cycles, which means they might only have money to distribute at certain times of the year. When funds run out, applicants may have to wait until the next funding cycle to receive assistance. This can be frustrating, but staying in contact with the nonprofit or agency and regularly checking the status of their application windows can help.

Local nonprofits play an important role in helping people access utility assistance. They offer support through resource navigation and case management, helping Oregonians with their bills to the best of their ability. Using resources like the 211info database can help people find the assistance they need quickly and efficiently. Reaching out to these organizations can provide valuable support and make managing utility bills a bit easier.

Local Organizations Can Help You Find Utility Assistance

Local nonprofits often provide two main types of help: resource navigation and case management. While both aim to assist individuals and families, they do so in different ways.

Resource Navigation
Resource navigation is like having a guide. A resource navigator helps people find the right programs and services to meet their needs. They might give information on where to get help paying utility bills, how to apply for assistance programs, and what documents are needed. Resource navigators are great at pointing people in the right direction quickly and efficiently. However, they cannot offer direct assistance.

One useful tool for finding utility assistance is the 211info database. This is a free service that connects people with local resources. By dialing 211 or visiting the 211info website, people can get information on various assistance programs, including those for utility bills. The database is easy to use and provides up-to-date information on available services.

Case Management
Case management, on the other hand, is more in-depth. A case manager works closely with individuals or families over a longer period. They help create a plan to address multiple needs, such as financial assistance, housing, and healthcare. Case managers provide ongoing support and check-ins to ensure that people are getting the help they need and making progress. Some case managers may have funds to offer direct assistance, depending on the agency they work with.

You can also utilize the 211info database to find an organization that provides case management by searching for the keywords “Case/Care Management”. You may also be able to talk to your primary care provider about getting a referral for a case manager, depending on your insurance.

Stay Up to Date on Oregon Utility Issues

CUB will continue to advocate for people in Oregon on major utility issues. Sign up for the CUB email list for the latest updates, action alerts, and news on policies that affect the utilities your home relies on.

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